Personal Assistant to the General Manager

Short Description

Manpower SEE is a leading provider of innovative workforce solutions, delivering comprehensive staffing and human resources services to help clients thrive in today’s dynamic labor market. On behalf of our client, Hilton Hotels, we are looking for a Personal Assistant to the General Manager to join the leadership team at Hilton’s upcoming hotel in Pristina, Kosovo. This role is a key part of the hotel’s executive operations and plays a vital role in supporting the General Manager and leadership team to ensure the smooth, efficient, and professional management of daily administrative and organizational tasks.

Description

What the Role InvolvesThe Personal Assistant to the General Manager will provide comprehensive administrative support to the General Manager, ensuring that all executive office functions run efficiently and effectively. The selected candidate will handle confidential correspondence, manage schedules, coordinate communication, and act as a point of contact for both internal and external stakeholders.Key responsibilities include:

• Providing administrative support to the General Manager, including correspondence, reports, filing, and record keeping.
• Handling incoming and outgoing communication, including emails, calls, mail, and visitors, in a professional and timely manner.
• Managing the General Manager’s calendar, scheduling meetings, and preparing relevant materials and minutes.
• Coordinating travel arrangements, accommodation, and itineraries for the General Manager and visiting executives.
• Preparing and formatting reports, presentations, and confidential documents.
• Maintaining office supplies, documentation, and systems in an organized and efficient manner.
• Liaising with department heads, external partners, and stakeholders on behalf of the General Manager.
• Managing guest correspondence, feedback, and special requests requiring the attention of the General Manager.
• Monitoring daily VIP guests and assisting in guest satisfaction follow-ups.
• Supporting the coordination of hotel events, meetings, and executive communications.
• Ensuring professional representation of the Executive Office at all times.

Requirements

To succeed in this role, candidates should meet the following qualifications and demonstrate the following qualities:Required:

• Minimum of two (2) years of experience in a similar role, preferably in the hospitality industry.
• Excellent organizational and time management skills, with the ability to multitask effectively.
• Strong interpersonal and communication skills, both written and verbal.
• Professional demeanor, discretion, and confidentiality when handling sensitive information.
• Ability to prepare professional correspondence and reports on behalf of management.
• Proficiency in Microsoft Office and related software.
• Strong attention to detail and ability to work independently under pressure.
• Valid driving license.
• Fluency in English (spoken and written).Advantageous:

• Previous experience in an international hotel chain or executive-level administrative support role.
• Familiarity with office management systems and hospitality operations.
• Additional language skills.

Offer

What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!