Clinic Operations Manager

Short Description

Manpower SEE is a leading provider of innovative workforce solutions, delivering comprehensive staffing and human resources services to help clients thrive in today's dynamic labor market. On behalf of our client, a well-established international hospital group with operations across Europe and the region, we are seeking an experienced and results-driven Clinic Operations Manager to lead and oversee daily operations at their specialty medical clinic in Pristina.About the RoleThis position plays a crucial role in ensuring smooth and efficient operations within the clinic, aligning with the group’s high standards and strategic goals. The Clinic Operations Manager will lead multidisciplinary teams, oversee patient services, and drive operational excellence to maintain the clinic’s reputation for quality and patient satisfaction.

Description

As part of the senior management team, the Clinic Operations Manager will work closely with the Group Operations Manager to enhance internal processes, optimize patient care workflows, and ensure compliance with healthcare standards and local regulations.Key Responsibilities

• Oversee the daily operational management of the clinic and ensure that all activities run efficiently and in accordance with company standards.
• Supervise and coordinate the work of all operational departments, including nursing, patient relations, laboratory, and marketing teams.
• Lead, mentor, and support a multidisciplinary team of approximately 25–30 employees to achieve high performance and service quality.
• Collaborate with the Group Operations Manager to implement the group’s operational procedures, performance standards, and strategic initiatives.
• Ensure smooth coordination between medical, administrative, and marketing functions, maintaining patient satisfaction and service excellence.
• Monitor key operational and patient satisfaction metrics, ensuring continuous improvement in service delivery and patient experience.
• Manage communication and cooperation with external institutions, including the Ministry of Health and local authorities, as required.
• Handle ad-hoc operational issues and ensure compliance with legal, safety, and internal policies.
• Take a proactive approach to problem-solving, developing and improving workflows to restore and sustain efficient clinic operations.
• Oversee the implementation of marketing and patient relations processes to ensure alignment with corporate standards and objectives.

Requirements

Requirements and Qualifications

• Bachelor’s degree in Business Administration, Economics, Healthcare Management, or a related field.
• Minimum of 5 years of managerial experience in the healthcare industry.
• Native-level proficiency in Albanian, with fluency in Turkish or English as a second language.
• Strong leadership and representation skills, capable of managing and motivating multidisciplinary teams.
• Excellent organizational, planning, and communication abilities with a solution-oriented mindset.
• Analytical thinker with a focus on results, process improvement, and patient satisfaction.
• Proven ability to adapt to a dynamic and fast-paced work environment.
• Experience in reporting and basic financial analysis is an asset.
• High sense of responsibility, professionalism, and discretion.