Customer Support Agent

AplikoThe role focuses on inbound phone support for German-speaking customers, handling customer inquiries, and delivering a high-quality service experience in a professional contact center environment.Key Responsibilities

• Handle inbound customer calls in German in a professional and courteous manner
• Provide accurate information and support based on defined procedures
• Resolve customer inquiries efficiently and in line with service standards
• Document customer interactions clearly and accurately in internal systems
• Adhere to quality, performance, and compliance guidelines
• Collaborate with the Team Lead and colleagues to ensure smooth daily operations