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Privacy policy

1. General

This Privacy Notice on the processing of personal data (hereinafter: "Notice") is issued by MANPOWER BULGARIA OOD Dega në Kosovë, Prishtina, Rruga Bedri Pejani, Nr.20, ID number: 811922975 (hereinafter: "Company" or "We"). In this sense, the Company has the position of the controller of your personal data. 

This Notice contains information about the processing of your personal data if:

  • you are a job candidate or recipient of our career services, whether you have applied for a specific job posting or registered in our candidate database, including cases where you visit our Facebook page and apply for a job posting through it; 
  • you are our business or other partner or their employee or representative; and 
  • you are user of the websites and apps listed here ("you").

This Notice applies only to natural persons and their personal data. 

Once you become our employee, a separate Employee Privacy Notice will apply to you.

This Notice is published on the date indicated below and replaces the earlier version. Any references to the "privacy rules", "privacy policy" or "privacy statement" shall be considered as references to this Notice.

In case of any questions or requests regarding the handling or protection of your personal data, please contact us at [email protected] or by post at the company’s registered address: Prishtina, Rruga Bedri Pejani, Nr.20, with the note "PERSONAL DATA PROTECTION".

2. Which of your personal data do we process and for which purpose?

We process the following categories of personal data: 

Applications for a job postings and applications to the candidate database

We process the personal data that you have provided to us as well as those that we have collected in the process of searching for and assessing candidates, i.e. the following data:

  • Your basic personal data - name, surname, address, date of birth;
  • Your contact details- permanent or temporary residence (street and house number, town, postal code), mobile phone and/or telephone number, E-mail address; URL profile on social networks;
  • Additional information relevant to the selection of candidates - education data (including the name of the educational institution, the title of the diploma, the length of schooling, knowledge of foreign languages, computer work and driving licence); information about previous work experience (including names/companies of previous employers, the position you held and the duration of the employment relationship); information about previous projects (including project name, project URL, project description and project duration); test results;
  • Your photo (if you have attached one).

For what purpose do we process your personal data?

  • To determine if you are interested in finding a job or change your existing job and include you in our CV database. For this purpose, we may process your publicly available personal data (e.g. on the portal of the Employment Service or on other platforms) as well as data that you have provided to us (e.g. in unsolicited applications, job applications, etc.). In this case, the basis for the processing of your personal data is our legitimate interest (there is our mutual interest in your employment) as a temporary employment agency. 
  • To undertake actions necessary to select and hire new employees and make them available to our users (for example, to select candidates for a job interview, to organize interviews, psychological and other testing, and to present potential candidates to our users – companies to which you will be assigned upon employment). In this case, the basis for the processing of your personal data is our legitimate interest as a temporary employment agency;
  • In order to carry out the recruitment procedure, i.e. the assessment and selection of candidates, as well as if we have your consent for this, for contacting you in case we are looking for candidates for a new position;
  • To comply with our legal obligations (for example, to respond to a data subject's request). In this case, the basis for the processing of your personal data is the fulfillment of our legal obligation;
  • To protect our legitimate interests (for example, when it is necessary to implement security measures for our network and information systems). In this case, the basis for processing your personal data is our legitimate interest;
  • In addition, if we have been in contact with you regarding a specific position that you did not accept or was ultimately not offered to you, if you have given your consent, we will continue to process your personal data in the event of future job postings for which you may be a suitable candidate.

Salary benchmarking and labor market analytics

We may process the following categories of your personal data for internal salary benchmarking and labor‑market analytics:

  • Salary‑related information (e.g., your current salary level, salary expectations, benefits, compensation range if provided).
  • Professional experience data (e.g., years of experience in a specific field, seniority level).
  • Job‑related information (e.g., job title, job category, industry/sector, required skills or competencies).
  • Education and qualification data (only if relevant for benchmarking for a specific role or industry).

Whenever possible, these data are processed in aggregated or anonymized form.

For what purpose do we process your personal data?

  • To conduct internal salary benchmarking and analyze compensation trends on the labor market.
  • To improve the quality of our recruitment, advisory, and staffing services by understanding current market compensation levels.
  • To provide more accurate recommendations to clients and candidates regarding compensation expectations and role seniority.

Where identifiable data must be used, processing is based on our legitimate interest to perform market analytics to improve our services. When required, or when we use data beyond what legitimate interest covers, processing is based on your consent.

Contact form

If you have contacted us via one of the forms on our website (contact form), we process your following data (depending on which data you have entered): 

  • first and last name, e-mail address and phone number, company name, industry, and message.

For what purpose do we process your personal data?

For the purpose of responding to your message. In this case, the basis for the processing of your personal data is our legitimate interest or measures taken at your request before entering into a contract (if your inquiry concerns contracting our services).

Data sent via the contact form are used solely to answer your inquiry. We do not forward data to third parties unless necessary for the response or required by law.

Visitors to our social media websites

If you are a Facebook user and you have visited our Facebook page, Meta Platforms Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland, hereinafter referred to as "Meta") and we are jointly controllers of your personal data.

Meta processes your personal data as a visitor to our Facebook page in accordance with its rules (https://facebook.com/privacy/explanation), while we influence this processing only by specifying which groups of Facebook users (for example, by age, gender, etc.) are of business interest to us.

We are solely responsible for all our posts and messages via Facebook independently. Meta is not involved in preparing or approving them. Meta does not necessarily share our views, vision, etc., stemming from our posts/messages.

We receive user data from Meta exclusively on a statistical, for us anonymized, basis. If you have left a comment, inquiry or similar on our Facebook page, we will not store or process your data separately.

This also applies to our other social media websites, such as LinkedIn (https://www.linkedin.com/legal/privacy/eu) or YouTube (https://www.youtube.com/howyoutubeworks/our-commitments/protecting-user-data/).

If you apply for a job via Facebook, we process your application in the same manner as applications submitted through other channels.

Our business partners

We process the personal data that you have provided to us as well as those that we have collected when establishing and maintaining our business relationship. These are the following data (data of the authorized person and contact person): first name, last name, connection to the legal entity (owner, director, employee or similar); phone, e-mail address. 

For what purpose do we process your personal data?

  • To fulfil our contractual obligations to you and to take other necessary actions related to the conclusion and performance of a contract (e.g. issuing invoices) or prior actions (e.g. sending offers). In this case, the basis for the processing of your personal data is the performance of our contract or taking actions at your request before concluding the contract. If you are an employee or representative of our business partner, the legal basis is our legitimate interest due to our business relationship with your employer;
  • For other purposes where we have a legitimate interest as your business partner (for example, when it is necessary to assess your satisfaction with our services, etc.);
  • To fulfill our legal obligations.

3. Who has access to your personal data?

We consider your personal data to be a business secret and protect it in accordance with applicable legal regulations and best practices.

Third parties have the right to access and process your personal data only in the situations described below:

  • Our users (employers to whom you will be referred if we hire you) have the right to access your personal data if you are a candidate who meets their requirements. For instance, if you have applied for a job posting for a certain position, after which we have contacted you to access the selection process, introduced you to the employer's identity and you met the required criteria during the process, we share your data with the user who ordered that posting;
  • Affiliated companies that also perform activities of temporary employment agencies or related activities, if we determine that they have open job postings for which you may be a suitable candidate;
  • Third party service providers who provide us with services necessary for our operational activities, such as accounting services, postal services, archiving, etc. In this case, they process your personal data exclusively in accordance with our instructions and they are obligated to protect your personal data;
  • Third party service providers whose services we use to comply with a legal obligation or when we have a legitimate interest, and who process your personal data in accordance with the legal authorizations granted to them. In this case, they process your personal data on the basis of and in accordance with legal authorizations. For example, these includes various consultants, auditors and similar professionals;
  • Competent authorities conducting supervision over the legality of business operations and actions. In such cases, they process your personal data in accordance with their legal authority.

4. Profiling and automated decision-making

We do not carry out automated decision-making based on your personal data, nor do we create data subject profiles for such purposes.

5. Are your personal data transferred to third countries?

Your personal data are only exceptionally transferred to third countries, when they are processed by our affiliated companies in those countries for the purposes of your employment. We ensure that all transfers of your personal data comply with applicable data protection laws and that we have appropriate safeguards in place to ensure the protection of your data. 

In addition, your personal data may be transferred to our clients or service providers located outside the Republic of Kosovo, when this is necessary for the recruitment process or for providing our services. In such cases, we ensure that appropriate safeguards are in place.

6. How do we protect your personal data?

The protection of your personal data is extremely important to us. Some of the protection measures we implement are the following:

  • Implementation database pseudonymization whenever possible;
  • Minimization of personal data processing (handling only the necessary data set for a particular process);
  • Ensuring confidentiality in the handling of personal data both internally and externally;
  • Application of modern methods of data protection and control of access to data resources containing personal data;
  • Continuous monitoring of all resources used for personal data processing.

7. Retention period of your personal data

We retain personal data only for as long as necessary to fulfil the purposes for which they were collected.

For personal data for which there is a statutory retention period (for example in accordance with accounting regulations), we retain your personal data for the duration of that mandatory period and delete them without undue delay after its expiration.

Personal data processed on the basis of your consent are retained for the duration of the consent and deleted after the consent expires or is withdrawn, in which case we delete the data as soon as reasonably possible.

Personal data processed on the basis of our legitimate interest are retained only for as long as such legitimate interest exists and for no longer than necessary to achieve the purpose of processing. Once the legitimate interest ceases, the data are deleted within a reasonable period.

In the case of a job application, if you are not selected and you have not given consent for future processing, your application and related data will be deleted after the recruitment process is completed.

Personal data can be processed until the end of a court, administrative or extrajudicial proceeding.

8. Your rights

In the event that you decide to exercise one or more of our rights listed below, we have the right to verify your identity, all for the purpose of protecting your personal data. We will respond to your request without undue delay and within the timeframew prescribed by applicable law.

You can exercise your rights by:

  1. sending your request to the address [email protected] , 
  2. explaining in the message itself which right you wish to exercise, and 
  3. providing information by which we can identify you. Upon receipt of the message, we will send you confirmation of receipt. Please note that you can only exercise your rights in relation to your own personal data. You can also send your request by post to the address MANPOWER BULGARIA OOD Dega në Kosovë, Prishtina, Rruga Bedri Pejani, Nr.20.

Access to personal data

You have the right to request confirmation from us as to whether we are processing your personal data, access to your personal data and obtain information on how we process it.

Correction of inaccurate personal data

You have the right to request the correction of your inaccurate personal data, as well as the right to complete your personal data.

Restriction of processing of personal data

If you dispute the accuracy of your personal data or in other situations provided for by the Law no. 06/L-082 on Protection of Personal Data, you have the right to request the restriction of the processing of your personal data until such situation is resolved.

Deletion of personal data

If you withdraw your consent to the processing of your personal data, or when the legal basis for the processing of your personal data ceases to exist, or in other cases provided for by the Law no. 06/L-082 on Protection of Personal Data, you have the right to request the deletion of your personal data.

Portability of personal data

You have the right to request the transfer and obtain your personal data.

Objection to the processing of personal data

You have the right to object to the processing of  your personal data as well as to our general handling of your personal data.

Withdrawal of consent

You have the right to withdraw your consent to further processing of your personal data at any time. The withdrawal of consent does not affect the processing carried out on the basis of consent prior to its withdrawal.

Complaint to the Information and Privacy Agency

At any time, you have the right to file a complaint with the competent authority for personal data protection – the Information and Privacy Agency (www.aip.rks-gov.net), Str. Zejnel Salihu 22, 10000 Prishtina, regarding the processing and protection of your personal data.

9. Final Remarks

This Notice enters into force from the day of publishing on the website https://kosovo.manpowersee.com/. This Privacy Notice (including any addendum) may be updated periodically to reflect changes in our privacy practices and legal updates. For significant changes, we will notify you by posting a prominent notice on our website indicating at the top of each notice when it was most recently updated.

Date: 16.03.2026.

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