Restaurant General Manager

Short Description

Manpower SEE is a leading provider of innovative workforce solutions, delivering comprehensive staffing and human resources services to help clients thrive in today’s dynamic labor market.On behalf of our client, Hilton Hotels, a globally recognized leader in the hospitality industry, we are seeking an experienced and highly motivated Restaurant Manager to join the Food & Beverage leadership team at Hilton’s upcoming hotel in Pristina, Kosovo.This role is responsible for managing restaurant operations, ensuring exceptional guest experiences, driving revenue performance, and leading a high-performing service team.

Description

The Restaurant Manager will oversee all operational, service, and team-related aspects of the restaurant. The selected candidate will ensure consistent delivery of Hilton’s service standards, proactively manage team performance, and support F&B leadership with menu development and sales optimization.Key responsibilities include:

• Managing daily restaurant operations to ensure efficient service flow and high guest satisfaction.
• Maintaining outstanding customer service standards in line with Hilton brand expectations.
• Recruiting, training, mentoring, and developing the restaurant team.
• Handling guest queries, concerns, and special requests promptly and professionally.
• Working within approved Food & Beverage and payroll budgets while ensuring quality is maintained.
• Driving sales initiatives to achieve and exceed budgeted revenue targets.
• Collaborating with the Food & Beverage leadership team to develop and enhance menus.
• Conducting monthly stock takes and maintaining accurate inventory control.
• Motivating and incentivizing team members to grow sales and improve performance.
• Setting departmental targets, work schedules, operational procedures, and internal policies.
• Monitoring guest feedback and implementing service improvements.
• Ensuring team communication meetings are held regularly with documented minutes.
• Maintaining awareness of environmental and sustainability initiatives.
• Supporting other departments when required and fostering strong cross-departmental collaboration.
• Complying with all hotel security, fire safety, and health and safety regulations.

Requirements

The ideal candidate will have strong leadership skills, a passion for hospitality, and the ability to motivate a dynamic service team. A Restaurant Manager serving Hilton must demonstrate professionalism, operational excellence, and a commitment to guest satisfaction.Required:

• Proven experience in a Food & Beverage managerial or supervisory role.
• Ability to meet and manage financial performance targets.
• Strong knowledge of Food & Beverage service standards and brand compliance.
• Excellent grooming, communication, and customer service skills.
• Ability to perform effectively under pressure in a fast-paced hospitality environment.
• Strong leadership skills with a willingness to guide, coach, and develop team members.
• Flexibility to adapt to various operational needs and work schedules.
• Fluency in English (spoken and written).

• Degree in Hospitality Management or a related field.
• A strong passion for delivering exceptional guest service.