Meetings & Events Operations Manager

ApplyThe Meetings & Events Operations Manager will oversee the full spectrum of banqueting and event operations, ensuring excellence in service delivery, cost optimization, and team performance. This role plays a key part in maintaining Hilton’s brand standards, enhancing guest satisfaction, and supporting the commercial success of the hotel’s Meetings & Events department.Key responsibilities include:

• Managing all Banquets, Conferences, and Events operations with a focus on delivering exceptional guest experiences.
• Maintaining outstanding levels of customer service across all Meetings & Events activities.
• Evaluating guest satisfaction scores and implementing ongoing service improvements.
• Proposing new ideas to elevate the range, quality, and profitability of Banqueting and Conference services.
• Optimizing sales opportunities while effectively controlling operational costs.
• Building and maintaining strong communication channels with internal hotel departments, clients, suppliers, and external partners.
• Ensuring staffing levels match operational demands and adjusting schedules accordingly.
• Leading training initiatives for the Banqueting team to ensure skill development and consistency in service.
• Conducting team communication meetings and generating follow-up minutes.
• Managing performance issues in accordance with hotel policies and procedures.
• Recruiting, training, managing, and developing the Banqueting team.
• Ensuring full compliance with safety, fire, security, and health regulations.